Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
Topsort customer success team is here to help you!

Click here to acces the tutorial on how to create a ticket

  1. Help Center
  2. Topsort Customer Success

Other questions

Required fields are marked with an asterisk*

Please include the steps to reproduce the issue, the expected behavior, and the actual error message.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"3b9a377e56480cb0d2aca57a91329c371f7b56a8_lout","branding":{"id":"1","key":"tcs","name":"Topsort Customer Success","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0600de","headerLinkHoverBGColor":"#0600de","headerBadgeColor":"#0600de"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000a1c","helpCenterTitleColor":"#010009","bannerMediaApiUrl":"https://api.media.atlassian.com/file/67509dad-bc6a-47c2-a4d5-bca96630b125/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTA5NWEzNC03OTIwLTQyNDQtYmY0ZC0xYWI3YmUwYTk5N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY3NTA5ZGFkLWJjNmEtNDdjMi1hNGQ1LWJjYTk2NjMwYjEyNSI6WyJyZWFkIl19LCJleHAiOjE3NjY2MDEyNDcsIm5iZiI6MTc2NjYwMDY0N30.3_Oh4f4OgDS53VYH2X4adYG97hMhGqSj0tf6K5GYWdI&client=6a095a34-7920-4244-bf4d-1ab7be0a997b&height=300&mode=fit","bannerMediaApiFileId":"67509dad-bc6a-47c2-a4d5-bca96630b125","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tcs","projectId":10024,"serviceDeskId":1,"name":"Topsort Customer Success","description":"<p>Welcome! You can raise a request for Topsort Customer Success using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"<p>Please provide a detailed description of the bug you are experiencing, including the campaign name, urls, or vendor information, date range, screenshots or screen recordings. This helps us better understand the issue and investigate on our end.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,4,6,7],"3":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0a17262b-5710-34cd-b635-2db95e316fec","appLinkName":"System Confluence","appLinkUrl":"https://topsort.atlassian.net/wiki","spaceKey":"TCS","spaceName":"Topsort Customer Success","spaceUrl":"https://topsort.atlassian.net/wiki/spaces/TCS","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":1,"kbLinkDomainURLs":["https://topsort.atlassian.net","https://help.center.topsort.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCS","userLanguageHeader":"Topsort customer success team is here to help you!","userLanguageMessageWiki":"<p><a href=\"https://www.loom.com/share/4417b2c96c464501ac27b6fb1d6b41d4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to acces the tutorial on how to create a ticket</a></p>","defaultLanguageHeader":"Topsort customer success team is here to help you!","defaultLanguageMessage":"[Click here to acces the tutorial on how to create a ticket|https://www.loom.com/share/4417b2c96c464501ac27b6fb1d6b41d4]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTA5NWEzNC03OTIwLTQyNDQtYmY0ZC0xYWI3YmUwYTk5N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY2MDE4NDcsIm5iZiI6MTc2NjYwMDY0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nNKfWaYPN0Nz0LJQRuwWrCI_El2uRtxyQGmZsCmAzvQ","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"6a095a34-7920-4244-bf4d-1ab7be0a997b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f2bd28d3-e982-4d9f-9beb-901388121032","name":"Troubleshooting","categoryUrl":"https://help.center.topsort.com/servicedesk/customer/portal/1/topic/f2bd28d3-e982-4d9f-9beb-901388121032","lastUpdated":"1765574096904","createdAt":"1765573476315"}]}},"reqCreate":{"id":4,"projectId":10024,"issueType":{"id":"10090","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://help.center.topsort.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10275","fieldConfigId":"10742","label":"Support Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10252","label":"Plaftorm Issue","selected":false,"children":[]},{"value":"10253","label":"Technical Support","selected":false,"children":[]},{"value":"10254","label":"Data & Reporting Question","selected":false,"children":[]},{"value":"10255","label":"Product Trial","selected":false,"children":[]},{"value":"10256","label":"Platform Assistance","selected":false,"children":[]},{"value":"10257","label":"Account Management","selected":false,"children":[]},{"value":"10258","label":"Other Questions","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please include the steps to reproduce the issue, the expected behavior, and the actual error message.","descriptionHtml":"<p>Please include the steps to reproduce the issue, the expected behavior, and the actual error message.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10240","fieldConfigId":"10707","label":"Which product are you requesting support for?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10210","label":"Topsort Ad Platform","selected":false,"children":[]},{"value":"10211","label":"Self-service Plaftorm","selected":false,"children":[]},{"value":"10212","label":"Toppie","selected":false,"children":[]},{"value":"10213","label":"Toptimize","selected":false,"children":[]},{"value":"10214","label":"API & Integrations","selected":false,"children":[]},{"value":"10215","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10209","label":"Marketplace Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10274","fieldConfigId":"10741","label":"User Role","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10248","label":"Marketplace Admin","selected":false,"children":[]},{"value":"10249","label":"Vendor","selected":false,"children":[]},{"value":"10250","label":"Toppie User","selected":false,"children":[]},{"value":"10251","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-12-24T18:24:07+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0a17262b-5710-34cd-b635-2db95e316fec","appLinkName":"System Confluence","appLinkUrl":"https://topsort.atlassian.net/wiki","spaceKey":"TCS","spaceName":"Topsort Customer Success","spaceUrl":"https://topsort.atlassian.net/wiki/spaces/TCS","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":1,"kbLinkDomainURLs":["https://topsort.atlassian.net","https://help.center.topsort.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YTA5NWEzNC03OTIwLTQyNDQtYmY0ZC0xYWI3YmUwYTk5N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjY2MDE4NDcsIm5iZiI6MTc2NjYwMDY0NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.nNKfWaYPN0Nz0LJQRuwWrCI_El2uRtxyQGmZsCmAzvQ","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"6a095a34-7920-4244-bf4d-1ab7be0a997b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=topsort","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3b9a377e56480cb0d2aca57a91329c371f7b56a8_lout","baseUrl":"https://help.center.topsort.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://topsort.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6a095a34-7920-4244-bf4d-1ab7be0a997b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1f8d0f6cd6d7475b8a003f2327d7d339","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://topsort.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}